FAQs

The Pehnawa is offering you the most up-to-date collections at most affordable prices and that too without leaving the comfort of your own home. Our goal is to provide you with a high end luxury shopping experience and the latest trends and collections offered by the designers we carry.

All of our products are sourced from our Indian and Pakistan based designers or wholesalers and we work with them to showcase their latest collections.

Yes! thepehnawa.com is an authorized e-commerce retailer for all of the brands advertised on our website. We provide our customers with a guarantee that our products are 100% authentic and come directly from the designer.

thepehnawa.com accepts Visa, MasterCard, AMEX, Discover and Paypal.

While we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary. There may be minor variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor and the actual product. All the product images are provided by wholesalers.

Yes, in order to checkout you must first register and open an account. Once you register with us, you will be able to enjoy the benefits of being the first to know of any promotions or sales on thepehnawa.com and keep updated through newsletters of the latest trends. You will also be able to track in real time any packages that are being shipped to you by us. Browsing products does not require account registration.

Simply login by clicking on the icon at the top. You may change your address, add multiple addresses, change your measurements, change your credit card details and update your wishlist. Click on “Edit” within the appropriate section you wish to update.

Once logged into your account, click on My Account and select the “My Orders” tab. The details of your order will be visible here.

In case you need to cancel order, you have to inform us within 24 hours of order placed, after that we will not cancel the order and 40% deduction will be made from refund. You can send an email to info@suits.amebasoftware.com with order number.

Ready to wear and in stock garments are eligible for return as long as you get the garment to us within 7 days of receiving it. Custom ordered garments are final sale and are not eligible for return. Please refer to our Terms and Conditions for further details.

No, unfortunately once an order has been dispatched, the shipping destination cannot be changed. Before making an order, please take careful note of the delivery time mentioned in the product details page and ensure you provide an appropriate address accordingly.

Yes, the billing and shipping address can be different. However, we do not deliver to P.O. Box or Drop Box addresses. Customers are requested to provide full addresses with the postal code / Zip code.

If a product you like is marked sold out, this means that it is currently not available by the designer. We make every effort to give our customers what they want. You can add this item to your wish list so we know you are interested. Be sure to check your wish list on a regular basis to know if the item is back in stock. You can also send us mail on info@thepehnawa.com.

Standard shipping will be free. Order will be delivered in 12 - 14 Business days. Express Shipping will be $25. Order will be delivered in 9 - 11 business days.

Yes. All products purchased on www.suits.amebasoftware.com are eligible for worldwide shipping. You may select your country from the drop down list while checking out. If you do not see your country, please contact us at info@thepehnawa.com and we will do our best to help you.

All products displayed are exclusive of duties and sales taxes.
Canadian customers will pay sales tax according to the province in which they reside (GST, PST, HST, etc.). This will be applied above and beyond the advertised price of the garment. For customers residing outside of Canada, you are liable for all import duties, customs and local sales taxes levied by the country you are in. Payment of these at the time of delivery is necessary to release your order from customs on arrival. Since customs duties amounts vary from country to country, we cannot provide you with an estimate of how much duties will be. You may contact your local customs border agency who may advise you based on the information you provide them.